Frequently Asked Questions

Questions are to be expected, if you can't find your answer here you can always reach out to our friendly staff via email:

How Can I Change My Box Type?

Should you wish to change the box type at any time just send us an email ( and we can arrange this for you and let you know what your next step is.

Or you can manage your subscription via the customer portal and add a different box!

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How Can I Sign Up?

Select your box type from our homepage, from then you will be able to choose the payment plan that suits you. The minimum subscription is 3 months, you will be notified of all future payments and can cancel anytime after your third payment has been processed.

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When Can I Cancel?

Sometimes bills pop up and we try to be as flexible as possible with the next payment for your subscription. We have a 3 month minimum subscription term, but if you do want to change your monthly payment date so it suits your budget better, or change to one of our weekly or fortnightly payment plans, please email us at and our team will be happy to work out an arrangement that suits you.

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