Frequently Asked Questions
Questions are to be expected, if you can't find your answer here you can always reach out to our friendly staff via email: email@example.com
Your box will be sent as soon as payment is received. Future box payments are processed in one calendar month after your first payment, subsequent boxes are dispatched within 72 hours of your payment processing.
Paid in full
Your first box is dispatched as soon as payment is received, each subsequent box is posted in one months time, if that falls on a weekend or public holiday, your box will be posted on the next business day.
How Can I Change My Box Type?
Should you wish to change the box type at any time just send us an email (firstname.lastname@example.org) and we can arrange this for you and let you know what your next step is.
Or you can manage your subscription via the customer portal and add a different box!
All our packages are beautifully gift wrapped, or if you prefer to receive your treats in plain packaging please advise and we can arrange that too.
Get your gift voucher here! From here you can select the amount you would like to gift and get the code emailed straight through to the recipient with a special message – if you are being super organised you can also delay when the email is being sent through so they get this on their special day.
CAN I SET UP AN AUTOMATIC PAYMENT?
Unfortunately not at the moment, we can only accept payments through credit or debit card. We are working on being able to accept payments via internet banking and if you want to get in touch to discuss this or for a prepaid subscription please email email@example.com and we will do our best to accommodate your requests.
How Can I Sign Up?
Select your box type from our homepage, from then you will be able to choose the payment plan that suits you. The minimum subscription is 3 months, you will be notified of all future payments and can cancel anytime after your third payment has been processed.
HOW LONG WILL MY PACKAGE TAKE TO ARRIVE?
Boxes take 3 to 5 days to arrive, but usually sooner. If you are concerned about the whereabouts of our team please email firstname.lastname@example.org and we can look into that for you.
WILL YOU DELIVER TO AUSTRALIA?
Our pay monthly subscriptions can can be delivered to Australia. A $19 postage fee applies. These parcels are tracked via NZPost. Once the parcel has been entered into their system they aim to get the parcels to you within 7-10 business days.
HOW DO I REDIRECT A PACKAGE?
Our mailing labels are generated on the 1st of each month. This means any updates to the customer portal after the 1st, will only apply to next months box. To make changes to the current box please get in touch with us via email and we can make this change for you. If you need to make any changes after you have received your tracking information please follow the redirection advise on your tracking email and if you have any worries email us at email@example.com and we will be able to assist.
When Can I Cancel?
Sometimes bills pop up and we try to be as flexible as possible with the next payment for your subscription. We have a 3 month minimum subscription term, but if you do want to change your monthly payment date so it suits your budget better, or change to one of our weekly or fortnightly payment plans, please email us at firstname.lastname@example.org and our team will be happy to work out an arrangement that suits you.